Performance Silicone Hoses Limited: Returns Policy

Returns information - General

• You must notify us within 14 days of receiving goods if you wish to return them, then you have a further 14 days to return the goods to us.
• All returns must be sent back to us in undamaged and original packaging. We reserve the right to refuse refunds on goods returned in inadequate packaging where damage may have been caused in transit. We also can not accept the return of bespoke items that have been specifically made for you and are to your specification, this includes hoses made in a non standard colour of yellow, orange or green.
• Before returning any items you must contact Performance Silicone Hoses Limited and obtain an RMA (Return Merchandise Authorisation) reference number. This must be clearly displayed on the outside of the packaging when returned.
• Return of goods is the responsibility of the purchaser and is at their expense.

Return of: Faulty or Damaged Goods

• Although all parts sold are covered by warranties concerning materials and/or manufacturing defect, incorrect fitting and improper use may have a detrimental affect on any subsequent warranty claims made.
• Before any item bought from us can be considered for replacement under warranty, it must be returned to us for inspection, with its original receipt, and within the warranty period. Postage costs are not refundable.
• Any goods returned must be clean and dry.

Return of: New items returned due to incorrect shipment

• You must notify us within 14 days of receiving goods if you wish to return them, then you have a further 14 days to return the goods to us.
• Goods must be in original packaging, and saleable as new items.
• Goods must not be fitted or used.
• You will have to pay to return the goods, but we will refund these costs to you.
• We can only refund the cost of 1st Class Royal Mail or Royal Mail Standard Parcels for larger items. These are both standard services at the Post Office and should arrive with us within a few days. The responsibility for the goods remains with the purchaser until they are received by Performance Silicone Hoses Limited.
• You may send goods back to us using a Priority or Guaranteed service but we can only refund the approximate 1st class or Standard Parcel Delivery postage cost.
• Goods must be accompanied with either your original receipt, or a photocopy. Please make sure a current contact telephone number is displayed on the receipt, so we can get in touch if there are any problems.

Return of: New items returned due to incorrect order

• You must notify us within 14 days of receiving goods if you wish to return them, then you have a further 14 days to return the goods to us.
• Goods must be in original packaging, and saleable as new items.
• Goods must not be fitted or used.
• You pay the costs of returning the goods.
• Goods must be accompanied with either your original receipt, or a photocopy. Please make sure a current contact telephone number is displayed on the receipt, so we can get in touch if there are any problems.

All returns should be made to the following address at the cost of the purchaser:

Performance Silicone Hoses Ltd
Unit 19 Enderby Road Industrial Estate
Whetstone
Leicester
LE8 6HZ

Clearly showing your RMA number on the outside of the package.